How Can We Help?

We're available by phone (1-833-755-5400) Monday-Friday, 9:00am - 5:00pm MST (Colorado, USA) and by email every day.


What if I want to change my order?

We process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to change or cancel an order is to call us at (833) 755-5400, Monday - Friday, 9:00am - 5:00pm MST (Colorado, USA).

What's the status of my order?

Simply sign into your account on using the email address and password you used during checkout. Once you're signed in, click on "Orders" from the menu and you will see your info right there. If you're having trouble remembering your password, just reach out to us by email at

Do you work with Governments?

Yes, of course. For government sales please call BigTT Government Sales at (833) 755-5400.

Do you offer discounts for schools and colleges?

If you're buying on behalf of an educational institution, call us at (833) 755-5400. We offer volume discounts for schools and colleges.

Do you offer free shipping?

Yes, we offer free shipping to the continental U.S. In the off chance that your location is on some deserted island in the continental U.S. then we will contact you immediately to let you know this and let you know the cost to ship to your location. For Alaska and Hawaii, please call us for a quote at (833) 755-5400 or email us at

Do you ship to Alaska, Hawaii, Canada, or Mexico?

Yes, we ship to each of those locations. Please call us for a shipping quote at (833) 755-5400 or email us at

Do you ship overseas?

Yes, we can ship our products to just about anywhere in the world. Please call us for a shipping quote at (833) 755-5400 or email us at

What if I want to return my order?

We do offer returns. Please note that because of the size and weight of our packages, you will be responsible for return shipping fees and you will have to pay a 50% re-stocking fee. Contact us prior to returning your product. Please note that we do have a 2-year warranty on our products. We will replace any product that isn't functioning properly for free within 2 years of your purchase date.

What if I'm experiencing issues with the product I ordered?

Our handymen / women specialists are here to help. Sometimes it takes a little adjustment here or there and if you're experiencing any difficulty whatsoever, call us at (833) 755-5400.

How do I set up a return or replacement / exchange?

Give us a call at (833) 755-5400, Monday-Friday 9:00am - 5:00pm MST (Colorado, USA) or email us at We will get started on the details of returning your item.

What payment options do you accept?

We accept Visa, MasterCard, American Express and Discover Card. We also accept PayPal, Venmo, check (make payment out to and send to 1067 S. Hover St. Unit E PMB 148 Longmont, CO 80501 USA), and bank wire (please call us at (877) 575-0070 to get our bank wire details).

Do I need to pay tax?

We charge sales tax in Colorado and applicable taxes for orders shipping to Canada, Mexico and internationally. For orders shipping to Canada, Mexico, and internationally, there will be customs fees that apply so please be prepared to pay those fees. We recommend contacting a customs broker in your country to learn those fees.

Do you have an influencer program?

Yes we work with influencers on social media! Please email us at and let us know your name, username on Instagram, Twitter, SnapChat, or Facebook and tell us more about yourself. Tell us why you think you would be a good fit for our brand.